For Recruitment Industry Training Contact Barnaby Clarke

Recruitment Training & Performance Coaching

Birmingham, West Midlands, Worcestershire & Gloucestershire

Quite simply, we focus on improving the performance of staff, at all levels, within the recruitment industry.

These days, there are a wide variety of roles within the typical recruitment office, from 180 Recruiters (Business development or Resource focused) through to full 360 Recruiters, billing and non-billing Managers, Account Managers, Mentors, back office staff and probably many more functions not mentioned.

We offer a variety of staff development solutions depending on the desired outcome and levels of experience, we understand that offering a flexible solution is key in the fast paced and continuously changing environment of the recruitment world.

Building long term partnerships are important to us and we are keen to work with like-minded business.

All levels of experience can be catered for from fresh to the industry new starters, through to experienced business owners and Directors wishing to improve their overall business performance.


Tailor Made Training

We are confident and proud to say that we are one of the few Recruitment Training companies who offer truly tailor made solutions, if required.

Previous clients have asked us to TAILOR MAKE sessions around:

  • Induction programs for new starters
  • Effective Communication skills (in-line with cultural requirements)
  • Leadership/Mentoring programs
  • Reducing the risk of drop-outs
  • Emotional Intelligence and it’s impact
  • Train the Trainer

Off The Shelf Recruitment Training

We have many ‘OFF THE SHELF’ sessions which cover the most popular topics including

  • Introduction to Recruitment
  • General sales techniques
  • Managing the Recruitment Cycle
  • Effective questioning
  • Getting the most out of candidate profiling
  • Controlling the candidate process
  • Growing your desk
  • Uncovering more candidates
  • Meeting management
  • Business writing for email communication

Please enquire for a full list of ‘OFF THE SHELF’ training topics as this list is always evolving.


Performance Coaching

For some, classroom training is not needed but extra one to one support can help them implement what they already know.

Performance Coaching is usually a one to one process whereby an individual is helped to reach their aspirations and maximum performance through gaining a clarity around their current situation, gaining understanding of what they want to achieve, strategic analysis of how to reach their goals and ongoing follow-up and support.

Successful Performance Coaching relies on the induvial being happy to take responsibility for their actions and accountable for the outcomes.

For these people, we offer one to one coaching, observations and feedback.

One to one work can include:

  • Listening into calls (side by side or on reflection/remotely)
  • One to one session where someone has a clear agenda, this is usually around desk performance or staff management but in reality, can be any topic

Group brainstorming sessions to help a team work together as one to achieve a common goal

Developing Your Leaders

We offer an ILM (Institute of Leadership and Management) Recognised ‘Leadership’ program that is 9 sessions long and usually takes around 1 day a month for 9 months to complete.  This can be flexible so please contact us for more information.

The Call Clinic

An observation process whereby calls are listened to (onsite or remotely) as an initial analysis tool to provide feedback on potential areas of improvement for individuals/teams.  This is useful for business owners who are unsure where direct and easy changes could be made to make a quick impact on a consultant’s results.  This can be used as part of a Training Needs Analysis.


We are passionate about both recruitment and training and would love to hear from you about the support you are looking for to strengthen your business. 

Either choose from our list of standardised recruitment workshops or let us tailor our service to your exact needs.

We mainly cover Birmingham, West Midlands, Worcestershire, Gloucestershire, Staffordshire, Shropshire and Warwickshire. However we always welcome the opportunity to work with recruitment businesses nationwide.